Becoming a WonkiWear promoter is easy peasy! Simply follow the steps below:

1. Go to our Promoter's page
2. Fill out our Promoters Application form
3. Shortly you'll receive an email containing your Promoter's Account information
4. You'll now be part of the Wonki Fam and can start promoting and earning commission, yay!

Products that are marked "Made to Order", are handmade especially for you after your order is placed. These items require approximately three business days before they are shipped.

Products that are marked "Ready to Ship", are in stock and ready to ship directly from our warehouse in The United Kingdom within 24 hours from the time you placed your order, usually same day if ordered before 3pm GMT.

We have many skilled artisans on our team as a lot of the products we sell are made by hand.  All of our products that are marked "Made to Order" are actually handmade especially for you after your order is placed.

This means that once we receive your order, one of our team members sets to work printing, cutting, and sewing your garment, which is then sent to you when it's finished.

This only applies to our "Made to Order" items.

A crafting period could also be called a "making period", as this refers to the time it takes our team to make your "Made to Order" item(s).

For example, if you order a product with a "three business days crafting period", this means that your product will take approximately three business days to be made especially for you, and then shipped out to you once it is ready.

"Ready to ship" products ordered before 3PM GMT (Mon-Fri) will usually ship the same day, otherwise they will ship out the next business day.

Orders are shipped via Royal Mail 1st class signed, Royal Mail International Signed and Tracked or DHL. As all of our shipping methods require a signature an adult must be present to accept the delivery.

"Made to order" items require an additional 3-10 business day crafting period before shipping. 

Your products will be fully quality checked before being packed and shipped.

IMPORTANT INFORMATION

The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our orders we do our best to reduce the value of the order without breaking any rules to reduce the amount of duties and taxes to help out our customers.

The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no control over these charges. When we ship out our orders we do our best to reduce the value of the order without breaking any rules to reduce the amount of duties and taxes to help out our customers.

Orders placed before 3pm GMT Monday-Friday will usually ship the same day. Otherwise, they will ship the next business day.

Made to order items require an additional crafting period before they are shipped.

If your order is being shipped with tracked delivery, you will receive an email with your tracking number once your order is dispatched.

Were getting your orders ready when they have an "unfulfilled" status. This means they are currently being made (where applicable), quality checked and packed for shipment. Once your order has been shipped your order status will then change to "fulfilled". If your order is being sent with tracked delivery you will also receive a confirmation email with tracking information at this time.

We begin processing orders immediately so if you need to cancel your order you must contact us asap and definitely within one hour of placing your order so we can try canceling it for you. We will make every effort to honor your cancellation request, but if your order has already begun processing, unfortunately this will not be possible.

Your order probably contains both "made to order" and "ready to ship" items. Orders containing both of these type of items will have multiple shipments (at no extra cost to you). You will receive an email confirming each shipment with their tracking numbers (if applicable) once they are dispatched.

RETURNS

Our store sells two categories of products, "ready to ship" and "made to order". The products category will be stated in each products description. Please refer to the applicable return policy below.

"MADE TO ORDER" RETURN POLICY

As made to order items are literally made especially for you when you place your order, unfortunately we are unable to accept returns. However if you wish to return the item due to a manufacturing defect then our "ready to ship return policy" will apply.

"READY TO SHIP" RETURN POLICY

If you're not entirely happy with your purchase, you can return your order within 28 days after receiving your order (14 days to inform us that you wish to return, and a further 14 days to return the item(s) to us).

Please allow 3-4 days processing time after we receive your item(s). Once processed, the items will be inspected and accepted if they meet our conditions listed below. If the return was due to an error on our behalf (for example, you received a product you didn't order), we will accept responsibility for all shipping costs in relation to the return. If the return is not due to an error of ours (for example you ordered the item and then changed your mind), the buyer accepts full responsibility for all shipping costs. Please note that it can take 3-5 business days for the refund payment to show on your account after the refund has been processed.

HOW TO ENSURE YOUR RETURN IS IN RETURNABLE CONDITION:

• For hygiene reasons all items must be returned unworn, unused, unwashed, undamaged and brand new with all original packaging or we will not accept it back. This includes but is not limited to visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
• For hygiene reasons, cosmetics such as face jewels and body art may only be returned to us if its packaging has been unopened.
• Shipping fees will not be reimbursed if the return is denied.

SHOES

Please avoid scuffing or scratching your shoes by trying the shoes on carpet. The shoe bag/box must be returned undamaged with the shoes inside. 

CLOTHING

• Please try on over underwear for hygiene reasons.
• Please be careful of makeup or deodorant rubbing off on the garment.

GIFT CARDS

Gift cards are non-returnable.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS

If you haven’t received an approved refund yet, first please double check your bank account. Then contact your credit card company or bank, it may take some time before your refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@wonkiwear.com. 

EXCHANGES

We are happy to exchange ready to ship items for a different size or colour, but please note the customer is responsible for the shipping costs. We will send out the exchange once we have received the original item back.

SHIPPING OF RETURNS

To return your product, you should email us at admin@wonkiwear.com for return details. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to an error on our behalf. In all other cases, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, so this is advisable.