Shipping policy
Shipping Policy
We want getting your WonkiWear order to be as easy as possible — from the moment you hit order to the moment your parcel lands on your doorstep. 🖤
We offer free UK delivery on products dispatched directly by WonkiWear, same-day dispatch on qualifying orders, and tracked delivery options wherever possible.
Because WonkiWear is also home to a carefully selected range of guest brands, some products are dispatched directly by the brand. Where this applies, delivery options, charges and dispatch times may vary and will always be shown at checkout before you place your order.
🇬🇧 UK DELIVERY
WonkiWear products
FREE UK DELIVERY
Orders containing products dispatched directly by WonkiWear are sent using a tracked delivery service.
Orders placed before 2pm Monday–Friday (UK time) are normally dispatched the same working day.
Orders placed after 2pm, at weekends or on UK bank holidays will normally be dispatched on the next working day.
Our usual UK delivery services are:
Royal Mail Tracked 24
Our preferred service where available.
Evri 24 Hour Tracked
Used where appropriate and available, including where this is the customer’s preferred delivery option.
Delivery services provide an estimated delivery aim rather than a guaranteed delivery time. Once your order has been dispatched, you’ll receive tracking information where the service provides tracking.
Please note that same-day dispatch applies to items that are in stock and dispatched directly by WonkiWear.
🖤 GUEST BRAND DELIVERY
WonkiWear brings together products from a carefully selected range of independent and established brands that fit the WonkiWear world.
Some of these products are dispatched directly by the brand rather than from our Poole fulfilment address.
For these products:
- Delivery charges may vary by brand
- Delivery services may vary
- Dispatch times may vary
- Your order may arrive in a separate parcel
- Tracking information may be provided separately
Any applicable delivery charge will be clearly displayed at checkout before you complete your purchase.
You don’t need to contact the brand yourself. If you have a question about your order, simply contact WonkiWear and we’ll help you.
📦 ORDERS CONTAINING PRODUCTS FROM MULTIPLE BRANDS
If your order contains products from more than one brand, your items may be dispatched separately.
This means that:
- You may receive more than one parcel
- Your items may arrive at different times
- Different delivery services may be used
- Separate delivery charges may apply to products that are dispatched directly by different guest brands
Where separate delivery charges apply, these will be shown at checkout before you place your order.
Your order confirmation will contain the information available to us about your delivery.
Don’t worry if your parcels don’t all arrive together — this can simply mean that different parts of your order are being dispatched separately.
🛍️ MIXED WONKIWEAR & GUEST BRAND ORDERS
If you purchase both WonkiWear-dispatched products and guest-brand products in the same order, your products may be sent separately.
WonkiWear-dispatched products qualify for our free UK delivery offer.
Guest-brand products may have their own applicable delivery charge, which will be displayed at checkout.
For example, your order could contain a WonkiWear fan that is dispatched from us with free UK delivery, alongside a guest-brand clothing item that is dispatched separately and has its own delivery charge.
Where this happens, you’ll see the applicable delivery charges before completing your order.
🌎 INTERNATIONAL DELIVERY
We ship internationally wherever our available delivery services allow.
Our preferred international service is:
Royal Mail International Tracked
Where Royal Mail International Tracked isn’t available for your destination or isn’t suitable for the particular order, we may use another tracked international delivery service.
International delivery costs and available services are calculated at checkout based on your destination, order and the delivery services available.
Delivery times vary considerably depending on the destination and customs process.
🌍 INTERNATIONAL GUEST BRAND ORDERS
Guest-brand products may be dispatched internationally directly by the brand.
Where this applies, delivery options, charges and estimated delivery times may differ from WonkiWear-dispatched products.
If your order contains products from multiple brands, your items may therefore:
- Be dispatched from different locations
- Have different delivery charges
- Arrive in separate parcels
- Have different tracking information
- Arrive at different times
The delivery options and applicable charges available for your order will be shown at checkout before payment.
📍 TRACKING YOUR ORDER
Where a tracked delivery service is used, you’ll receive tracking information once your parcel has been dispatched.
Please allow a little time for tracking information to become active after dispatch, as there can sometimes be a short delay while the courier scans your parcel into their network.
If your order contains products being dispatched separately, you may receive more than one tracking notification.
⏰ DISPATCH TIMES
For products dispatched directly by WonkiWear:
Monday–Friday:
Orders placed before 2pm UK time are normally dispatched the same working day.
After 2pm:
Orders are normally dispatched the next working day.
Weekends & bank holidays:
Orders are normally dispatched on the next working day.
Same-day dispatch isn’t guaranteed for orders affected by unforeseen circumstances, stock discrepancies, exceptionally busy periods or other events outside our reasonable control.
Products dispatched directly by guest brands may have different dispatch times. Where relevant, these will be shown on the product page, at checkout or in your order information.
🎄 BUSY PERIODS & EXCEPTIONS
During particularly busy periods — including Christmas, major UK sales events and large product launches — dispatch and delivery may take longer than usual.
Courier delays can also occur due to circumstances outside our control, including severe weather, transport disruption, strikes or other network interruptions.
We’ll always do our best to get your order moving as quickly as possible.
🌐 CUSTOMS, DUTIES & IMPORT TAXES
For international orders, your country may charge customs duties, import taxes, handling fees or other charges when your parcel enters the destination country.
These charges are not included in your WonkiWear delivery charge unless explicitly stated at checkout and are normally the responsibility of the customer.
Customs charges and import requirements vary between countries, so we recommend checking your country’s current rules before ordering.
WonkiWear cannot guarantee that an international parcel will be exempt from customs charges.
All customs documentation will be completed using the appropriate information for the shipment.
📦 DELAYED OR MISSING ORDERS
If your order hasn’t arrived within the expected delivery timeframe, please contact us at:
admin@wonkiwear.com
Please include your order number so we can investigate the delivery for you.
For tracked orders, we’ll use the available tracking information to investigate delays or delivery issues.
Please be aware that courier investigations can sometimes take several working days.
🏠 DELIVERY ADDRESS
Please make sure your delivery address is correct before completing your order.
Once an order has been dispatched, we’re unable to guarantee that the delivery address can be changed.
If you’ve entered an incorrect address, please contact us as soon as possible at:
admin@wonkiwear.com
We’ll do our best to help before the order is dispatched.
📬 DELIVERIES MARKED AS DELIVERED
If tracking shows that your parcel has been delivered but you haven’t received it, please first check:
- Your safe place
- With other members of your household
- With neighbours
- Any delivery location shown in the tracking information
If you still can’t locate your parcel, contact us at admin@wonkiwear.com and we’ll help investigate the delivery.
🖤 QUESTIONS ABOUT DELIVERY?
We’re always happy to help.
If you’re unsure about delivery times, charges or where your order is, just get in touch.
Email: admin@wonkiwear.com
WonkiWear Ltd
27a Methuen Road
Poole
Dorset
BH17 7NA
United Kingdom